At TABLEWAREGOODS, we value our customers and want to ensure their satisfaction with every purchase. Our Return and Exchange Policy is designed to provide you with options if you are not completely satisfied with your purchase. Please review the following terms carefully:

1. Eligibility for Return or Exchange

You may return or exchange eligible products within [specific time frame, e.g., 30 days] from the date of original purchase, provided they meet the following criteria:

  • The product(s) must be in their original, undamaged condition, including all original packaging, manuals, and accessories.
  • The product(s) must not have been used, washed, worn, or altered in any way.
  • The product(s) must be returned with the original invoice or proof of purchase.

2. Exclusions from Return or Exchange

The following items are not eligible for return or exchange:

  • Custom orders or personalized items.
  • Products that have been damaged due to misuse, improper care, or accident.
  • Perishable goods, gift cards, and downloadables.
  • Items that are part of a sale or promotional offer unless otherwise stated.

3. Return Process

To initiate a return or exchange, please follow these steps:

  1. Contact our customer service team at [email protected] or by phone at [Your Phone Number] to obtain a Return Merchandise Authorization (RMA) number.
  2. Package the item(s) securely in the original packaging, if possible, and include all original components and accessories.
  3. Attach the RMA number to the outside of the package.
  4. Ship the package to the address specified by our customer service team. We recommend using a trackable shipping service.
  5. Keep the confirmation of shipment and any related tracking information for your records.

4. Return Authorization

Upon receiving your return, we will inspect the item(s) to verify that it meets the eligibility criteria. If the item is approved for return or exchange, we will notify you via email with instructions on how to proceed.

5. Refunds

Refunds will be processed within [specific time frame, e.g., 14 days] after the return has been received and inspected. The refund amount will be equal to the original purchase price, excluding shipping and handling fees, and any applicable restocking fees.

6. Exchanges

If you are exchanging a product, we will ship the new item to you as soon as possible upon receiving and approving the return. You will not be charged additional shipping fees for the exchange, provided that you return the original item at your own expense.

7. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us immediately at [email protected] or by phone at [Your Phone Number]. We will arrange for a replacement or refund as quickly as possible.

8. Record Keeping

We will keep records of all returns and exchanges for [specific time period, e.g., 5 years] in accordance with our data retention policy.

9. Changes to Policy

We reserve the right to amend this Return and Exchange Policy at any time. Any changes will be posted on our Website, and you will be deemed to have accepted the revised policy upon your continued use of the Website.

Thank you for shopping with TABLEWAREGOODS! We’re committed to making your experience as pleasant as possible.

TABLEWAREGOODS Team